1. Please review your mockups and print specs carefully.

Proofs are for printing location (chest, back, sleeve, etc) reference. We strive for accuracy with mockups, but due to the many variations between garment brands, it's important to note that designs will be printed to the dimensions noted on the product proof. The mockups are not a perfect guide for dimensions or placement.
If no custom size and/or placement is specified, designs will be printed to our in-house standard specs based on the garment and design.

2. Exact quantities are not guaranteed.

Our overall spoilage rate is typically less than 1% per print location, but screen printing is not a perfect process. When possible we strive to replace any spoiled products with the same or a comparable product before the job is completed. In some cases, especially with increasing stock issues, we are unable to meet the exact quantity requested and any difference to your approved quantities will be refunded.

*This is not the case for supplied goods. If you are supplying your own apparel to us we cannot be held responsible for replacing an item if it gets damaged during the printing process. However, the difference in approved quantities will be refunded if no replacement is provided.

3. Ink colors are from our stock ink list.

If you would like a nonstandard color please contact your sales representative and we can provide options for Pantone color matching for an extra charge. In some cases, we do have ink in stock that is not on our standard ink list and can be provided for use at no extra cost. These inks change frequently however and must be inquired about on a per order basis.

4. Deposit and approval are required before any order can be put into production.

At least a fifty percent deposit payment is required to start production on your order. You can make a deposit through our online portal but we also accept payments via phone, checks, and cash. All invoices must be approved via the blue approval button at the top left-hand corner of your quote. If you do not see an approval button, please let us know and we will send over quote approval access.

5. The standard turnaround time is 10 business days.

This countdown starts after approval & deposit. We do have rush services for tight deadlines, subject to availability. Please let us know if rush services are required before approving your order. Standard turnaround time is extended to 15 business days during the holiday season toward the end of the year.